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Replace now Radar no. 39 · Falling behind

Facebook Chat Plugin

By Facebook

What it does: Adds a Facebook chat box so visitors can message the site.

Why it’s listed: Meta’s developer documentation said this chat service would stop working on 9 May 2024, and the plugin itself was last updated in 2022. Going by Meta’s notice, visitors can no longer use the chat box it adds, so it gives them nothing to reply to.

View on WordPress.org ↗ Its admin notices on dismissed.fyi ↗ Checked Reviewed by Abhishek Deshpande

Active installs
70k+
Last updated
2022-07-05
Tested up to
5.9.20
Rating
3.5 / 5 (302)
Version
2.5
Maintainers
1

Is Facebook Chat Plugin still maintained?

It has gone over two years without an update, and it has a second warning sign: service shut down.

Falling behind: WordPress or a service it relies on has moved on.

Placements are our opinion, based on public evidence. Risk here means a plugin may not get a fix if a problem appears. It doesn’t mean we found a flaw, unless we show an advisory. Going quiet alone never puts a plugin in Replace now.

Service Meta’s Chat Plugin page said: “On May 9, 2024, you will no longer be able to access any of the functionality of the Chat Plugin.” Its current Messenger documentation no longer lists the plugin. Meta developer documentation, archived 2024-06-14 · checked 2026-11-02
Updates No release since 2022-07-05. That was 4 yr 4 mo before our check. WordPress.org plugin directory · checked 2026-10-31
Compatibility Tested up to WordPress 5.9.20. WordPress 7.1.4 was current on 2026-10-31. WordPress.org plugin directory · checked 2026-10-31
Security 2 public advisories on record. Details are below. wpvulnerability.net · checked 2026-10-31
Reviews The latest 10 reviews average 4.2 stars, against 3.5 overall. 2 of them gave 1 or 2 stars. Newest activity: 2024-09-17. We see no negative trend. WordPress.org reviews · checked 2026-10-31
Maintainers 1 listed contributor. No recent support threads. WordPress.org plugin directory · checked 2026-10-31
Usage 1,747 downloads in the last 30 days, including updates. 85.16% of sites run version 2.5. WordPress.org stats · checked 2026-10-31

What to do next

  1. Back up the site, and use a staging copy for any change.
  2. Remove it.
  3. If you need chat, try one of the alternatives below.

If it works today, no need to panic, but don’t leave this for long.

Recommended alternatives to Facebook Chat Plugin

Tidio ↗

Website live chat and chatbots.

70k+ installs · 4.8 stars · Updated 2026-09-01 · Tested 7.1.4

Chatway Live Chat ↗

Live chat with a support inbox.

30k+ installs · 5.0 stars · Updated 2026-10-27 · Tested 7.1.4

Crisp ↗

Live chat and an AI chatbot.

20k+ installs · 4.6 stars · Updated 2026-10-21 · Tested 7.1.4

Each listed plugin was updated in the last six months, is tested with WordPress 7.0 or newer, and had no open advisory in WPVulnerability when we checked. We have not tried them ourselves. No one pays to appear here.

Security record

AdvisorySeverityFixed in
Cross-site request forgery Not scored 1.3
CVE-2020-36838 ↗
Access control
High (7.4) 1.6

wpvulnerability.net · checked 2026-10-31

A listed advisory does not mean the current version is exploitable.

Latest reviews

Dates show last activity. Titles are written by WordPress.org users.

Also on this radar: Live chat

No one can pay to appear on the radar or to change a placement. How we stay independent

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