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Replace now Radar no. 34 · Quiet

Zendesk Chat

By zendesk_official

What it does: Adds Zendesk Chat so visitors can talk to the site owner.

Why it’s listed: It carries live conversations with your customers, and it was last updated in 2020. It is tested only up to WordPress 5.5.

View on WordPress.org ↗ Checked Reviewed by Abhishek Deshpande

Active installs
10k+
Last updated
2020-08-20
Tested up to
5.5.24
Rating
4.0 / 5 (27)
Version
1.4.18
Maintainers
1

Is Zendesk Chat still maintained?

It has gone over two years without an update, and it has a second warning sign: handles customer conversations.

Quiet: No update for over a year.

Placements are our opinion, based on public evidence. Risk here means a plugin may not get a fix if a problem appears. It doesn’t mean we found a flaw, unless we show an advisory. Going quiet alone never puts a plugin in Replace now.

Updates No release since 2020-08-20. That was 6 yr 2 mo before our check. WordPress.org plugin directory · checked 2026-10-31
Compatibility Tested up to WordPress 5.5.24. WordPress 7.1.4 was current on 2026-10-31. WordPress.org plugin directory · checked 2026-10-31
Security 1 public advisory on record. Details are below. wpvulnerability.net · checked 2026-10-31
Reviews The latest 10 reviews average 3.3 stars, against 4.0 overall. 4 of them gave 1 or 2 stars. Newest activity: 2020-03-05. These reviews are somewhat lower than the overall score. WordPress.org reviews · checked 2026-10-31
Maintainers 1 listed contributor. No recent support threads. WordPress.org plugin directory · checked 2026-10-31
Usage 988 downloads in the last 30 days, including updates. 97.87% of sites run version 1.4. WordPress.org stats · checked 2026-10-31

What to do next

  1. Back up the site, and use a staging copy for any change.
  2. Check Zendesk’s current install guidance.
  3. If you want another chat tool, try one of the alternatives below.

If it works today, no need to panic, but don’t leave this for long.

Recommended alternatives to Zendesk Chat

Tidio ↗

Website live chat and chatbots.

70k+ installs · 4.8 stars · Updated 2026-09-01 · Tested 7.1.4

Chatway Live Chat ↗

Live chat with a support inbox.

30k+ installs · 5.0 stars · Updated 2026-10-27 · Tested 7.1.4

Crisp ↗

Live chat and an AI chatbot.

20k+ installs · 4.6 stars · Updated 2026-10-21 · Tested 7.1.4

Each listed plugin was updated in the last six months, is tested with WordPress 7.0 or newer, and had no open advisory in WPVulnerability when we checked. We have not tried them ourselves. No one pays to appear here.

Security record

AdvisorySeverityFixed in
CVE-2013-1808 ↗
Cross-site scripting
Not scored 1.2.6

wpvulnerability.net · checked 2026-10-31

A listed advisory does not mean the current version is exploitable.

Latest reviews

Dates show last activity. Titles are written by WordPress.org users.

Also on this radar: Live chat

No one can pay to appear on the radar or to change a placement. How we stay independent

Something wrong, or updated since we checked? Suggest a correction

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